Refund & Returns Policy

Effective Date: July 1, 2024

Thank you for shopping at PastorAYUNation.Org™, operated by NITRO, Inc. We are committed to ensuring your satisfaction with our products. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.

Business Name: NITRO, Inc.
Website: Https://www.PastorAYUNation.Org™
Email: [email protected]
Address: 954 Eastern Parkway, Suite 6, Brooklyn, NY 11233

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • A receipt or proof of purchase is required.

2. Return Process

2.1 Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, details of the product you wish to return, and the reason for the return.
  2. Receive Return Authorization: Our customer support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
  3. Ship the Item: Pack the item securely in its original packaging, include the receipt or proof of purchase, and write the RMA number on the outside of the package. Ship the item to the address provided by our customer support team.

2.2 Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Refund Process

3.1 Refund Conditions

Once your return is received and inspected, we will

notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

3.2 Refund Timeframe

  • Processing Time: Please allow up to 7 business days for us to process your return once it is received.
  • Refund Time: Depending on your payment method and financial institution, refunds can take up to 14 business days to appear in your account.

3.3 Partial Refunds

Partial refunds may be granted for:

  • Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.

4. Non-Returnable Items

Certain types of items cannot be returned:

  • Gift cards
  • Downloadable software products
  • Perishable goods such as food, flowers, or magazines
  • Health and personal care items

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [email protected] with your order number and details about the product.

6. Return and Refund Fees

  • Restocking Fee: A restocking fee of 10% may apply to certain returns (USB clock fans).
  • Shipping Costs: As mentioned, customers are responsible for return shipping costs, which are non-refundable.

7. Contact Information

For any questions or concerns about returns and refunds, please contact our customer support team:

8. Changes to This Policy

We reserve the right to update or change our Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date.

We strive to provide a fair and transparent return and refund process. If you have any questions, please do not hesitate to contact us. Thank you for shopping at PastorAYUNation.Org™.